Refund requests
Customers can contact support with the order reference, email address and reason for the request. Requests should be reviewed against item condition, delivery state and applicable consumer law.
Refunds
Refund Policy
Last updated: August 12, 2026. This policy explains how to request a cancellation or refund and what information is needed to review it.
Pending manual payments
If a manual payment has not been confirmed, the order can be cancelled before fulfillment starts.
Confirmed payments
Approved refunds are returned through the applicable payment method or according to the instructions provided by support.
For questions about these terms or an order, contact nbsmartpicks@proton.me.