Refunds

Refund Policy

Last updated: June 2, 2026. Refund handling should be clear, fair and synchronized with payment and fulfillment records.

Refund requests

Customers can contact support with the order reference, email address and reason for the request. Requests should be reviewed against item condition, delivery state and applicable consumer law.

Pending manual payments

If a manual payment has not been confirmed, the order can be cancelled before supplier fulfillment starts.

Confirmed payments

Approved refunds should be recorded in the admin payment monitor and matched to the original PayPal, Revolut or card payment record.

This page is prepared for launch readiness and should be reviewed against the final selling markets, payment providers and supplier terms before full production release.